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Calendar events of other users
It is not possible to activate appointments of other users for portatour®:
Only events in your personal Salesforce calendar can be activated for portatour®.
Private calendar events
In Salesforce, private calendar events cannot be assigned to customers. Private events can be activated for portatour® and also considered for route planning, but not assigned to customers.
Multi-person calendar events
Due to Salesforce limitations, multi-person calendar events cannot be activated for portatour® by the invitee. Such events can only be activated by the inviter. To get around this limitation, you can copy the event to your personal calendar and activate the copy.
Transfer Call Settings
Unlike customer call settings, call settings for appointments are not transferable to other Salesforce users.