Esta información no está disponible en castellano. Por lo tanto, se muestra el texto en inglés.
When introducing portatour® in your company, it is crucial for success, especially in the initial phase, to respond quickly and easily to end users' questions and problems. To better ensure this, configure a feedback button for portatour® Anywhere:
- In Dynamics, in the portatour® Route Planning App, go to Administration > Overview > Organization Settings.
- Open the license you want to edit.
- Go to the tab Program settings.
- Under Feedback, select the option Show Feedback button.
- At Mail to, enter the email address to which questions from your users should be sent, e.g. the email address of the internal project manager.
- Click Save.
The feedback button is always displayed in portatour® Anywhere at the bottom left of the screen.
If a user has a question about using the program or about the schedule, they simply click on the feedback button and formulate their problem. The current portatour® Report is automatically attached to the feedback mail (see Description of the content), which contains both the current schedule and application check (see Application check). It is also possible to attach files - e.g. screenshots.
If the project manager is unable to answer a question, our portatour® support team will be happy to help as a '2nd level'.