As an administrator you have the option to initiate a manual synchronization for all users.
In Dynamics CRM, navigate to Settings and then to portatour® - Administration. Click on Synchronize all users.
After you have confirmed the security question 'Do you want to synchronizedata of all portatour® users now?', the progress of the synchronization is displayed. The synchronization takes between 5 seconds and a few minutes for each user, depending on the number of records to be synchronized and whether it is the first synchronization for a user or not.
If warnings or errors occur during synchronization, a corresponding indicator is displayed below the area Synchronize all users. In this case consult the logs for manual synchronization (see portatour® Log).