Generally, call intervals are used as guidelines for portatour®, which deviates the effectual call intervals slightly in order to optimize routes and minimize driving distances. Very decentralized locations or heavily restricted business hours of a customer can all have an impact on meeting the call interval. Furthermore, overall compliance to all call intervals depends on the number of customers and the size of the territory. If you have too many customers and there is not enough time to keep up with the call intervals you have set as a goal, portatour® will internally and automatically increase the call intervals as required. However, the ratio remains the same, e.g. a 30-day-customer will be visited twice as often as a 60-day-customer. If, on the other hand, the number of customers is too low, portatour® will equally reduce the call intervals but still take the lower limit of call urgency into account (see section Urgency). This could lead to a 30-day-customer being visited every 25 days.
Questions about scheduling
- How can I schedule flights?
- How can I set a shorter call interval than 7 days for a customer?
- Why is a customer with 30 day interval already scheduled after 25 or only after 35 days?
- Why has my working time been extended or my work break been cancelled?
- Why are my working hours not used to the full extent at the end of the day?
- Why does the schedule not begin now but in a few minutes, although I have set the start time to 'Now'?
- Why is a call scheduled outside the customer's business hours?
- Why does the travel time in the schedule not always correspond to reality?
- Why do I get different schedules if I click the update button twice in a row, without changing anything?
- Why do I get a schedule with no or only few customers?