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When analyzing the initial situation and during the territory optimization, any idle times of field reps are taken into account. You can display these in the respective detailed tables by clicking on the double arrow at Key figures considering driving times.
Direct link to portatour > Initial situation > Analysis
Direct link to portatour > Optimization result > Details
Idle times mainly have the following causes:
- At the end of the day, the working hours cannot be used exactly until the end of working time because customer visits may only be planned in full with a fixed duration. Example: If a customer call takes 60 minutes, but only 45 minutes of working time are available at the end of the day, this time cannot be used for anything other than the journey home. If the journey home is now shorter than 45 minutes, idle time is created. Rule of thumb: The typical idle time at the end of the day is approx. 50% of the average duration of a visit. Tip: If possible, go to Options > Scheduling parameters and set the option Adherence to business hours to Start of call (see also Scheduling parameters of customers).
- The working hours entered in portatour® start well before the customers' business hours. There is therefore still nothing to do, despite taking the travel time into account.
- The working hours entered in portatour® end well after the customers' business hours. There is therefore nothing left to do, despite taking into account the travel time home.
- During the working day, waiting times occur when many customers have significantly restricted business hours.
- Time is lost during the working day because customers could not be reached - see Initial situation > Settings > Customer call hit rate and Time loss for missed call.