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If you do not receive your portatour® Report by email, this may have various causes. The following checks and measures help identify the cause and resolve the problem in most cases.
1. Check the spam folder
The most common cause is that the report email was classified as spam by your email system.
Therefore, please check:
- the spam folder of your email inbox
- the spam filters of your email server (if necessary by your IT administrator)
We recommend allowlisting the domains portatour.com and portatour.net so that emails from portatour® are always delivered.
2. Check the report settings in portatour®
Under Options > Periodic report delivery via email, check whether:
- the email address is spelled correctly
- the email address was entered in the correct field (daily or weekly report)
Even a small typo will result in reports not being delivered.
3. Request the report manually
Under Options > Request portatour® Report for user, request a report by email to test delivery. If you also do not receive the manually requested report, this usually indicates a problem with email delivery.
4. Test an alternative email address
If possible, send a test report to a different email address - for example, a Gmail mailbox. This allows you to determine whether the problem is related to your email system or the originally stored email address.
5. Check user activity
Automatic report emails are sent only for active users. If a user has not logged in to portatour® for more than a week - for example due to vacation or sick leave - no automatic reports are sent for that user.
6. Display the report directly in the browser
If you need the report at short notice, you can alternatively display it directly as a webpage instead of sending it by email.
7. Notes for IT administrators
If the steps listed above do not lead to success, we recommend the following checks:
- Check the mail server logs for blocked or filtered emails
- Allowlist the domains portatour.com and portatour.net
- Check spam and security policies in the email system
8. Further assistance
If the problem persists, please contact portatour® support at support.hc@portatour.com. Please let us know which of the steps above you have already completed.