This warning appears when you have reserved customers for schedule calculation but portatour® was not able to take them into account. The reservations that have not been scheduled can be found in the reservations list (see section Reservations). Possible causes are:
- You have included too many customers in the schedule. Therefore, it is not possible to call all these customers within the days scheduled. Still, portatour® has scheduled as many customers as possible and left the rest in the reservations list. Solution: Limit reservations to key customers, extend the scheduling period, or extend your working hours.
- The non-scheduled customer has no or very limited business hours, which are either outside of your working hours or in conflict with the limited business hours of a different customer with a reservation or appointment. Solution: Extend your working hours, the business hours of the customer or enter an appointment with this customer manually.
- The non-scheduled customer is located far away from your home location so that he cannot be reached within the working hours. Solution: Check the address of the customer, extend your working hours, enter an appointment with this customer manually or enable the option 'overnight stay on the way' in portatour® options.
- The non-scheduled customer has no address information or the address could not be geocoded. Open the customer detail page and edit or geocode the address (see section Edit address / symbol).