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portatour® is set by default to the Single salesrep per customer Mode. In this mode the owner of a customer object activates a customer for portatour® and consequently introduces the customer into their own route planning. Only one Customer Call object can exist for each customer, which is ensured by a trigger.
Enable Multiple salesreps per customer Mode, in case it is not common in your organization that a salesrep is the owner of a customer object, or if a customer can be called by several salesreps. In which case portatour® will not carry out any restrictions. Each user will be able to activate any visible customer object für portatour®.