portatour® Log

Every synchronization in portatour® is logged by a portatour® log entry.

In the portatour® Route Planning App in Dynamics 365, navigate to Administration.

Logs - Periodic Synchronization

Under Logs - Periodic Synchronization you find log entries for automatic, periodic synchronizations.

They are arranged hierarchically on the following three levels:

• Periodic Synchronization

• • Periodic synchronization for user A

• • • Synchronization step 1
    • Synchronization step 2
    • Synchronization step 3

• • Periodic synchronization for user B

• • • Synchronization step 1
    • Synchronization step 2
    • Synchronization step 3

• • …

Logs - Manual Synchronization

Under Logs - Manual Synchronization you find all the synchronizations initiated manually by portatour® users.

They are also arranged hierarchically on the following two levels:

• Manual synchronization for user A

• • Synchronization step 1
  • Synchronization step 2
  • Synchronization step 3
• ...

Evaluation of log entries

To determine whether problems have occurred with a synchronization, look at the top line. Here there are three indicators:

• Done
• HasWarnings
• HasError

Completed synchronizations that presented no problems are Done (value:Yes) and have no Warnings or Errors (value No).

Synchronizations with errors or warnings can be analyzed at subordinate levels.

If you are unable to resolve the error, tick the faulty log entry and click on Email to portatour® Support in the menu to send an email to the portatour® support team.