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With regards to Leads, the following features are available in portatour®:
- Leads, whose owners are a queue, cannot be activated for portatour®
- portatour® prevents the change of the owner of a portatour® activated Lead, from a user to a queue. To pass the Lead on to a queue, you need to first deactivate the Lead for portatour®.
- When converting a Lead activated for portatour®, the call settings of the Lead are assigned to the Account or the Contact respectively (depending on the specifications of the administrator of your Salesforce organization).