To remove individual visits from the schedule while keeping other customers in the schedule, proceed as follows:
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Check the calls for the relevant day: Review the calls for the desired day in the calendar or in the schedule (see Calendar and Show schedule as list).
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Keep call: If you want to keep a call, convert it to an appointment flexible on the day or flexible in the week. To do so, click the call and select Convert to flexible appt. or Convert to appt. flexible in the week from the context menu (see Edit schedule and Calendar).
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Remove call: To remove a call, set a call block for the relevant customer. To do so, select New call block from the context menu, then the desired date and save (see Call blocks).
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Update schedule: After the desired changes have been made, click the red "Update schedule" icon at the top left to fill the newly available time with new call suggestions.